Putting People First: The Power of the Human-Centered Approach
A human-centered approach, also known as a people-centered approach or human-centric approach, is a problem-solving methodology that places the needs, desires, and experiences of individuals at the core of the decision-making process. It involves deeply understanding the perspectives and challenges of the people for whom a solution is being designed and tailoring the approach to […]
The Importance of Group Process
Group process. The term sends some managers and employees who “just want to get things done” regardless if it is the right thing to do to check out. “Let’s just move on!” is the mantra as impatience undermines the importance of group process. So what is group process? Why is it important to forging accountability […]
What Is Performance Enablement?
In the face of the “Big Switch”, which management practice retains talented Millennial and Gen Z employees the best: Performance management or performance enablement? Is this just the new buzz or something to pay attention to? Those of are a certain age will wax nostalgic about the days when they had to “pay their dues” […]
What to do with a bad boss
Company XYZ seemed to be on the right track. A spin-off company, it had immediately established its own grip within the BPO (Business Process Outsourcing) industry on the East Coast. They were tiny compared to the nearest competitor’s thousands. But it was precisely their size that was an advantage. 200 employees was their optimum. Best […]
How To Teach Adult Learners Through Learning Circles
Today the term learning circle is actively used to describe adult learning as a group so that open discussion occurs. Instead of the traditional form of group meetings,it’s a progressive learning experience that meets social needs and addresses how to teach adult learners through learning circles and apply what is learned to the job. As […]
Why Do Employees Leave? 3 Reasons Why Exit Interviews Matter
Perhaps you know someone in leadership like Derek. He learned the hard way why exit interviews matter. Derek entered his home with his back hunched, tie loosened and short hair sticking up from running his hands through it a million times during his shift. And he had to go back in on Monday with solutions […]
Why Consistent Feedback is Important for Workplace Success
When asked why she prefers consistent feedback over annual reviews in the workplace, founder of TIGERS® model of group and leadership development, Dianne Crampton, commented that, “Nothing makes me happier when I see success to comment on it immediately. If I see something that can be fine-tuned, it also makes me happy to share that […]
Top Reasons Why Employees Quit
Goeff’s notice came as a surprise. When Emily, his direct superior, asked why he was leaving, he couldn’t look her in the eye. Why employees quit was not a topic he wanted to take up with her. “It’s an offer I couldn’t refuse” he replied. Emily was heartbroken. Geoff was a star. He was smart, […]
Management Jobs Are On The Rise. Are You Ready?
Management jobs are expected to grow in the next seven years. According to the US Department of Labor’s Bureau of Labor statistics, this will produce roughly 807,300 new jobs. But will employees who are good informal leaders now be ready to assume these management jobs in the future? With the rise of new companies and […]
Create a Gratitude Work Culture
Some leaders have an easy time noticing team members mistakes. Gratitude isn’t even on their radar. They do nothing to promote a gratitude work culture. You know who they are and how they make you feel. Small. Insignificant. Shameful. Great leaders, on the other hand, notice and comment on what you are doing right. Especially […]