CSO CFO Conflict and Sustainability ROI
CSO CFO conflict is often described as a disagreement over sustainability spending, but that misses the deeper issue. When sustainability leaders and finance leaders cannot agree on what counts as value, the organization is usually facing a breakdown in interdependence, risk resolution, and success measures. A recent Fortune CEO Daily article captured a shift that […]
How to Resolve Conflict Part 3
The first two parts of this three-part series gave you the basics of how to resolve conflict. So the question now is whether Kirk and Andy will figure out how to resolve conflict in a way that is empowering for both of them? Obviously that takes the desire to collaborate and to drill down to […]
How to Resolve Conflict Part 2
How to resolve conflict, Part 2 of 3. Remember Stanley and Jim? The superstars of the customer service department who hardly get along? Our poster models for latent conflict? Did these two discover how to resolve conflict? Well, both are still at odds. But if we look closely, their conflict should’ve been something proper communication […]
How to Resolve Conflict
To better grasp how to resolve conflict, let’s head to XYZ Company, a manufacturing company with 80 employees. Will Kirk and Andy learn how to resolve conflict? Kirk, who has been with XYZ for 20 years, is a senior factory manager. He oversees the operations floor, supervises factory workers, and ensures that the factory runs […]
What does effective listening look like?
“You’re not listening to me!” “They never pay attention to what I’m saying.” “I have nothing worthwhile to add.” In a technology oriented, high-speed work environment, communication is important. However, as people become more stressed and have more things to check off their to-do lists, effective listening fades into the background. To ensure that you […]
Resolve Team Conflict With Peace Strategies
Maybe someone at work parked in your spot this morning, or maybe someone keeps eating your lunch out of the refrigerator. Would these scenarios annoy you? Or would they lead to resentment or maybe even aggression? When you work with other people, scenarios are bound to arise that lead to team conflict. When handled appropriately, […]
Effective Mediation Strategies for Managers
Guest Contributor to the TIGERS Den, MICHAEL D. LANG, J.D. Two weeks ago you assigned a project to Anne and Hank; it is due in 4 days. They will be evaluated on the overall project, without considering their individual contributions. Anne comes to you with the following complaint about Hank: She completed her portion (the […]